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  1. Maintenance
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  1. Maintenance

Maintenance Orders

The Maintenance Orders page is the central workspace for creating, scheduling, executing, and reviewing maintenance activities across Fabritec workstations.
image.png
A maintenance order represents a specific unit of maintenance work assigned to one workstation.
Orders can be used for:
Preventive maintenance generated from an active maintenance plan
Corrective work for a known equipment defect
Planned equipment inspections
Reported workstation breakdowns
Maintenance work that requires a full production stop
Maintenance that reduces workstation capacity
Maintenance that can be completed without interrupting production
Instead of managing maintenance through paper forms, spreadsheets, phone calls, and separate technician updates, Maintenance Orders connect each activity with its:
Workstation
Order number
Maintenance type
Priority
Current status
Production impact
Maintenance plan, where applicable
Estimated downtime
Scheduled start and end
Actual start and completion
Reporter
Assigned maintenance user
Description
Resolution
Failure cause
Checklist
Parts and replacement outcomes
Comments
Attachments
Activity history
Recorded downtime
The Orders page can be reviewed as a Kanban board, structured List, Calendar, or Gantt timeline.
This allows maintenance technicians, planners, production supervisors, and management teams to review the same maintenance workload in the format most appropriate for their role.

📍 Where to Find Maintenance Orders
Navigate to:
Maintenance → Orders
The Maintenance menu also provides access to:
Workstations
Plans
Planning Calendar
The information and actions available depend on the logged-in user’s maintenance permissions.
Users may require separate permissions to:
View maintenance orders
Create and manage maintenance work
Report workstation breakdowns
View maintenance plans
View maintenance KPIs

Maintenance Orders Page#

The Orders page provides access to:
Kanban view
List view
Calendar view
Gantt view
Search
Grouping
Swimlanes
Filters
Maintenance order creation
Breakdown reporting
Maintenance order details
The page displays the latest maintenance-order information according to the user’s permissions and active filters.

How the Maintenance Board Works#

Maintenance orders are organized according to their current lifecycle status.
The default Kanban board includes the following columns:
Requested
Scheduled
In Progress
On Hold
Completed
Each column header displays:
Maintenance status
Number of orders in that status
Collapse or expand control
Each order appears as a card inside the column matching its current status.
Click an order card to open the complete maintenance order details.

Search Orders#

Use the Search orders field to find maintenance orders using available identifying information.
Searchable information may include:
Maintenance order number
Workstation name
Maintenance plan name
Order description
Assigned user
Search works together with the selected view, filters, grouping, and data permissions.
For example, entering:
MO26-00003
can be used to locate a specific maintenance order by its order number.

Maintenance Order Views#

Fabritec provides four views for reviewing maintenance orders:
Kanban
List
Calendar
Gantt
Each view uses the same maintenance-order records but presents them for a different operational purpose.

Kanban View#

The Kanban view displays maintenance orders as cards organized by lifecycle status.
Use this view for:
Daily maintenance meetings
Reviewing requested work
Monitoring scheduled maintenance
Following active repairs
Identifying orders waiting on parts or approvals
Confirming completed work
Balancing maintenance workload
The visible columns include:
Requested
Scheduled
In Progress
On Hold
Completed
The Kanban board provides a quick visual understanding of where each maintenance activity currently stands.

List View#

The List view displays maintenance orders in a structured table.
Use this view when you need to:
Compare many maintenance orders
Review detailed order fields
Sort orders by date, priority, type, or workstation
Apply column-level filters
Review maintenance history
Export or analyze records
Identify overdue scheduled work
The exact visible columns can be controlled using the Columns option when available.
Columns may include:
Order Number
Workstation
Type
Priority
Status
Impact
Maintenance Plan
Scheduled Start
Scheduled End
Actual Start
Actual End
Estimated Downtime
Assigned To
Reported By

Calendar View#

The Calendar view displays maintenance orders according to their scheduled dates and times.
Use it to:
Review daily or weekly maintenance activity
Coordinate planned maintenance with production
Identify schedule conflicts
Understand expected workstation downtime
Review upcoming inspections
See when technicians or equipment may be unavailable
Orders without scheduled dates may not appear as scheduled calendar events.
Unscheduled preventive orders can be reviewed and scheduled through the maintenance planning workflow.

Gantt View#

The Gantt view displays maintenance activities on a timeline grouped by workstation.
Use it to:
Compare maintenance windows across equipment
Review overlapping maintenance activity
Understand planned start and end times
Coordinate downtime across production stages
Prevent several critical workstations from being stopped at the same time
Review how long each order is expected to take
Each maintenance bar can be opened to review the related order details.

Maintenance Order Cards#

Each Kanban card provides a concise summary of the maintenance activity.
Information may include:
Maintenance order number
Order type
Current status
Production impact
Capacity reduction percentage
Workstation
Scheduled date
Priority
For example, a maintenance card may display:
Order Number: MO26-00003
Type: Preventive
Status: Requested
Impact: Reduced Output
Capacity Reduction: 65%
Workstation: Automatic Welding Machine
Priority: Medium
Another card may display:
Order Number: MO26-00004
Type: Breakdown
Status: Scheduled
Impact: Full Stop
Workstation: CNC Plasma Cutting Machine
Priority: Critical
The card allows users to understand the most important maintenance information without opening the full order.

Maintenance Order Number#

Every maintenance order receives a human-readable order number.
Example:
MO26-00003
The number is unique within the organization and helps users reference the maintenance activity in:
Internal discussions
Technician handovers
Maintenance meetings
Reports
Attachments
Production coordination
Audit reviews
Users do not normally need to enter the number manually when Fabritec generates it automatically.

Group By#

The Group by field determines the primary organization of the maintenance board.
In the default view, orders are grouped by:
Status
This creates one column for each maintenance lifecycle status.
Other grouping options may be available depending on the current version and view configuration.
Grouping can help users review maintenance work by dimensions such as:
Status
Workstation
Order Type
Priority
Assigned User

Swimlane#

The Swimlane field adds a secondary organization level to the Kanban board.
For example, the board may remain grouped by Status while orders are divided into additional rows based on another operational dimension.
Possible uses include reviewing:
Status by Workstation
Status by Assigned User
Status by Priority
Status by Maintenance Type
Select None when no secondary organization is required.
Swimlanes are useful when users need to compare two maintenance dimensions at the same time.

Filters#

Click or expand Filter to narrow the displayed maintenance orders.
Available filters may include information such as:
Order Type
Status
Priority
Impact
Workstation
Workstation Group
Production Stage
Maintenance Plan
Assigned User
Scheduled Date
Actual Date
Open or Completed state
Multiple filter values can be applied together.
For example:
Type: Preventive
Status: Scheduled
Impact: Full Stop
Production Stage: Welding
Scheduled Date: Current Week
Only orders matching all selected conditions remain visible.
Use filters during:
Daily maintenance planning
Technician workload reviews
Preventive compliance checks
Breakdown analysis
Production coordination
Management reporting

Maintenance Order Types#

Fabritec supports four maintenance-order types:
Preventive
Corrective
Inspection
Breakdown
Each type serves a different maintenance purpose.
Selecting the correct type improves reporting, maintenance history, downtime analysis, and KPI accuracy.

Preventive#

Use Preventive for recurring maintenance work connected to an active preventive maintenance plan.
Examples include:
500-hour lubrication service
Monthly safety check
10,000-item tooling inspection
Quarterly electrical maintenance
Annual calibration
Scheduled filter replacement
A Preventive order must be connected to an active maintenance plan assigned to the selected workstation.
The plan can provide default information such as:
Workstation
Trigger and service rule
Estimated downtime
Production impact
Capacity-reduction percentage
Checklist template
Due target
Preventive orders may be created automatically when a plan reaches its configured warning percentage.
Fabritec prevents duplicate active preventive orders for the same plan and workstation.
Completing a plan-linked Preventive order resets only that plan’s service baseline for the selected workstation.
Other maintenance plans assigned to the workstation remain unchanged.

Corrective#

Use Corrective when a known equipment defect requires repair but is not being reported as an immediate breakdown event.
Examples include:
Repairing a hydraulic leak
Replacing a worn bearing
Correcting machine alignment
Repairing a damaged guard
Replacing a faulty sensor
Resolving repeated performance problems
Corrective orders are not connected to preventive maintenance plans.
Completing a Corrective order does not reset a preventive plan’s service baseline.
Use Corrective when the fault is known and the work can be planned through the standard maintenance-order workflow.

Inspection#

Use Inspection when the main purpose of the order is to verify the workstation’s condition, safety, calibration, or performance.
Examples include:
Electrical safety inspection
Mechanical condition check
Vibration inspection
Calibration verification
Post-repair inspection
Quality-related machine inspection
An Inspection order may identify a problem that requires a separate Corrective order.
Inspection orders are not connected to preventive maintenance plans unless the inspection itself is part of a defined preventive plan and is therefore created as a Preventive order.
Completing a standalone Inspection order does not reset a preventive plan baseline.

Breakdown#

Use Breakdown when a workstation experiences an unplanned failure or serious operating problem.
Breakdown orders must be created through the dedicated:
Report Breakdown
workflow.
Do not create Breakdown orders through the standard Create Maintenance Order form.
Reporting a breakdown allows Fabritec to consistently:
Create the Breakdown order
Record who reported it
Assign the appropriate priority
Record the workstation impact
Update the workstation’s maintenance condition
Open the applicable downtime or capacity-reduction window
Notify authorized maintenance users
Remove the affected workstation from available production capacity when required
A Breakdown order can be reported even when the workstation has no production activity or preventive plan.

Creating a Maintenance Order#

To create a standard maintenance order:
1.
Navigate to Maintenance → Orders.
2.
Click Create maintenance order.
3.
Select the Workstation.
4.
Select the Type.
5.
Select the Priority.
6.
Select the Impact.
7.
Enter the Estimated Downtime.
8.
Set the Scheduled Start and Scheduled End when known.
9.
Enter a clear Description.
10.
Select the Maintenance Plan when creating a Preventive order.
11.
Review the information.
12.
Click Save.
The new order appears on the maintenance board according to its initial status.

Workstation#

Required field
Select the workstation that requires maintenance.
The dropdown displays production workstations already configured in Fabritec.
Examples include:
Angle Bending Machine
Automatic Welding Machine
CNC Plasma Cutting Machine
Cold Formed Machine
Cutting Area
The selected workstation connects the order with its:
Maintenance history
Maintenance plans
Current status
Downtime
Production capacity
Maintenance KPIs
Workstation register
Workstation detail page
Select the workstation carefully because the maintenance activity and its operational impact are recorded against that equipment.

Type#

Select the purpose of the maintenance order.
The standard creation form provides:
Preventive
Corrective
Inspection
Breakdown is created separately through Report Breakdown.
The selected type affects:
Whether a maintenance plan is required
Which fields and defaults are available
How the order contributes to maintenance reporting
Whether completion resets a preventive baseline
How downtime is classified

Maintenance Plan#

Required when the selected Type is Preventive.
Select an active maintenance plan assigned to the selected workstation.
The plan may provide:
Estimated downtime
Default impact
Capacity-reduction percentage
Checklist
Due target
Service baseline relationship
A Preventive order cannot be connected to a plan that is inactive or not assigned to the workstation.
Corrective and Inspection orders do not use a preventive maintenance plan.

Priority#

The Priority field communicates how urgently the maintenance activity should be handled.
Available priorities include:
Low
Medium
High
Critical

Low#

Use Low for non-urgent work that does not create an immediate production or safety risk.
Examples include:
Minor cosmetic repair
Non-critical adjustment
Improvement work
Maintenance that can wait for a future planned window

Medium#

Use Medium for important maintenance that should be planned but does not require immediate action.
Examples include:
Preventive work approaching its due point
Minor performance reduction
Scheduled inspection
Repair with available production alternatives

High#

Use High when delayed action may cause significant production, quality, or equipment risk.
Examples include:
A recurring machine fault
A workstation operating at reduced capacity
A serious defect on an important machine
Maintenance that may affect delivery commitments

Critical#

Use Critical when the issue requires immediate attention because of:
Safety risk
Full production stop
Breakdown of a bottleneck workstation
Serious equipment damage
High delivery or operational impact
Breakdowns may be assigned High or Critical priority depending on the workstation impact and operational importance.

Impact#

The Impact field describes how the maintenance activity affects production.
Available options include:
No Stop
Reduced Output
Full Stop
The impact is separate from Priority.
Priority describes urgency.
Impact describes what happens to workstation capacity.

No Stop#

Select No Stop when the workstation remains operational without a maintenance-related capacity reduction.
Examples include:
External visual inspection
Non-invasive condition monitoring
Documentation check
Maintenance performed outside the active production area
Work that does not interfere with workstation operation
No Stop maintenance is still tracked through the order lifecycle but does not create a downtime or capacity-reduction window.

Reduced Output#

Select Reduced Output when the workstation can continue operating but at less than its normal capacity.
Examples include:
One machine head is unavailable
The workstation must run at a lower speed
Part of the work area is isolated
Limited tooling remains available
Maintenance restricts part of the equipment
When Reduced Output is selected, enter the applicable capacity-reduction percentage when requested.
For example:
Capacity Reduction: 65%
This means that the maintenance activity reduces the workstation’s available capacity according to the configured percentage while allowing some production to continue.
Use a realistic reduction value based on the workstation’s actual operating limitation.

Full Stop#

Select Full Stop when the workstation cannot operate during the maintenance activity.
Examples include:
Machine breakdown
Electrical isolation
Major mechanical repair
Component replacement
Internal machine inspection
Safety lockout
Calibration requiring shutdown
A Full Stop impact opens a workstation-specific downtime window when the maintenance impact becomes active.
Only the selected workstation is affected.
Other workstations remain available even if they use the same production calendar.

Estimated Downtime#

Enter the expected maintenance duration in hours.
Examples include:
0.5 for 30 minutes
1 for one hour
2.5 for two hours and 30 minutes
8 for one full eight-hour shift
Estimated Downtime helps maintenance and production teams:
Plan the maintenance window
Prepare alternative production capacity
Coordinate technician availability
Understand expected capacity loss
Compare expected and actual repair duration
Communicate possible production effects
The estimate should include:
Equipment isolation
Diagnosis
Maintenance or repair
Parts replacement
Inspection
Testing
Restart preparation
Return-to-service checks

Scheduled Start#

Enter the planned date and time when maintenance should begin.
The Scheduled Start is used in:
Scheduled order status
Calendar view
Gantt view
Planning Calendar
Workstation next scheduled work
Production coordination
The Scheduled Start should reflect when the workstation and maintenance resources are expected to be available.

Scheduled End#

Enter the planned date and time when maintenance is expected to finish.
The Scheduled End must be later than the Scheduled Start.
The scheduled window helps teams understand:
Expected equipment availability
Maintenance duration
Technician workload
Production interruption
Potential scheduling conflicts
Scheduling the order does not mean the maintenance work has started.
The actual start should be recorded when execution begins.

Description#

Use the Description field to explain the maintenance requirement clearly.
The rich-text editor supports formatting such as:
Bold
Italic
Underline
Paragraph formatting
Numbered lists
Bulleted lists
Links
A complete maintenance description should include:
Observed issue
Symptoms
When the issue started
Current machine condition
Alarm or error information
Production effect
Safety concerns
Initial checks performed
Recommended maintenance action
Required parts, when known
Testing required before release
Avoid descriptions such as:
Machine has a problem.
Use a specific description such as:
The automatic welding machine has repeated wire-feed interruptions during production. The operator checked the visible wire path and restarted the feeder, but the interruption continued. Inspect the feeder rollers, liner, contact tip, drive motor, and wire tension. The machine can continue at reduced output until the scheduled inspection.
Clear descriptions improve:
Technician preparation
Repair speed
Shift handover
Maintenance history
Root-cause analysis
Accountability

Reporting a Breakdown#

Use the dedicated Report Breakdown action when a workstation experiences an unplanned failure.
To report a breakdown:
1.
Navigate to Maintenance → Orders.
2.
Click Report breakdown.
3.
Select the affected workstation.
4.
Record the breakdown details.
5.
Select the production impact.
6.
Enter the available issue information.
7.
Review the priority.
8.
Submit the report.
Depending on the reported impact and workstation condition, Fabritec can:
Create a Breakdown maintenance order
Assign a human-readable order number
Record the reporting user
Set the workstation condition to Broken
Open a Full Stop or Reduced Output capacity window
Notify authorized maintenance users
Display the workstation under Down Now
Remove Full Stop downtime from workstation capacity
Preserve other workstations on the same calendar
A user may have permission to report breakdowns without having permission to schedule, edit, or complete maintenance orders.

Breakdown Impact#

Breakdown impact can be:
No Stop
Reduced Output
Full Stop

No Stop Breakdown#

Use when a failure exists but the workstation can continue normal production while the issue is investigated.

Reduced Output Breakdown#

Use when the workstation remains operational but its capacity is limited.
Enter the applicable capacity-reduction percentage.

Full Stop Breakdown#

Use when the workstation cannot continue production.
A Full Stop breakdown immediately affects workstation availability and appears as maintenance downtime rather than as an operator coverage gap.

Maintenance Order Lifecycle#

Maintenance orders move through a controlled lifecycle.
The main statuses are:
Requested
Scheduled
In Progress
On Hold
Completed
Cancelled
Not every action is available from every status.
Fabritec prevents invalid status transitions to protect order history and downtime calculations.

Requested#

The maintenance requirement has been recorded but has not yet been fully scheduled or started.
Examples include:
A preventive order generated at the warning threshold
A manually created corrective request
A requested inspection
A newly reported breakdown
Maintenance waiting for review
Requested orders should be reviewed for:
Technical requirement
Priority
Impact
Parts
Technician assignment
Production effect
Required schedule

Scheduled#

The maintenance activity has an agreed planned start and end.
Before scheduling, confirm:
Workstation availability
Production release
Technician availability
Spare parts
Required tools
Safety arrangements
Alternative capacity
Expected downtime
Scheduling reserves the planned maintenance window.
The scheduled dates do not replace actual execution times.

In Progress#

The maintenance activity has started and is currently being performed.
When an order enters In Progress:
Actual Start is recorded
The maintenance impact becomes active according to the workflow
Full Stop work can remove workstation capacity
Reduced Output work can reduce workstation capacity
Technicians perform checklist activities
Parts and outcomes are recorded
Maintenance updates can be added
An In Progress order should remain active until the work is completed, placed On Hold, or cancelled.

On Hold#

The maintenance work cannot currently continue.
Examples include:
Waiting for spare parts
Waiting for an external technician
Waiting for production release
Additional diagnosis required
Safety approval pending
Tooling unavailable
Workstation access restricted
Use comments or the order description to explain why the order is on hold and what is required to resume it.
An On Hold order remains part of the active maintenance workload.

Completed#

The maintenance work has been finished and all completion requirements have been satisfied.
Completing the order records the maintenance result and closes the related active maintenance window.
After completion:
Actual End is recorded
Actual downtime is calculated
The workstation availability is restored
The workstation maintenance condition returns to Idle
The resolution becomes part of maintenance history
Required checklist items remain recorded
Part outcomes remain recorded
A plan-linked Preventive order resets its own workstation service baseline
The next preventive due point is recalculated
Completed is a terminal status.
The order cannot be returned to In Progress through the normal lifecycle.

Cancelled#

Use Cancelled when the maintenance order should no longer be performed.
Examples include:
Duplicate order
Incorrect workstation
Maintenance no longer required
Issue resolved through another order
Request created in error
Cancellation closes any active maintenance impact associated with the order.
Cancelled is a terminal status.
Use cancellation carefully because the order remains part of the historical audit record.

Maintenance Order Details#

Click a maintenance card, row, calendar event, or Gantt bar to open the complete Maintenance Order Details page.
The page can include:
Order header
Workstation
Order Type
Priority
Status
Impact
Maintenance Plan
Scheduled dates
Actual dates
Estimated Downtime
Actual Downtime
Reporter
Assignee
Description
Resolution
Failure Cause
Checklist
Parts
Comments
Attachments
Activity History
The exact actions available depend on:
Order type
Current status
User permissions
Whether maintenance work has started
Whether the order is connected to a preventive plan

Reporter#

The Reporter identifies the user who raised the maintenance issue.
This is especially important for Breakdown orders.
The reporter can help maintenance teams understand:
Who first observed the problem
Which production shift reported it
Who can provide additional operational context
When the issue was raised

Assigned To#

The Assigned To field identifies the maintenance user responsible for the order.
Assigning an order improves:
Ownership
Technician workload planning
Accountability
Handover
Maintenance follow-up
A maintenance order may also be linked to Fabritec Task Manager when the organization uses task cross-linking.

Actual Start and Actual End#

Actual Start records when the maintenance work began.
Actual End records when the work finished.
These values are used to determine the actual maintenance duration.
Actual End cannot be earlier than Actual Start.
Future completion times are not allowed.
The actual values should reflect real execution rather than the originally planned schedule.

Actual Downtime#

Actual Downtime is calculated from the maintenance execution and recorded capacity window.
It should not be entered as an arbitrary unrelated value.
Actual downtime contributes to:
Availability
Period Downtime
Planned vs Unplanned Downtime
MTTR
OEE Availability
Maintenance reporting
Downtime affects only the portion overlapping the workstation’s scheduled working time when availability is calculated.

Resolution#

Use the Resolution field to record what was completed.
A useful resolution should include:
Confirmed cause
Repair performed
Parts replaced
Adjustments completed
Test results
Remaining limitations
Follow-up recommendation
Confirmation that the workstation is ready for production
Example:
Replaced the worn wire-feed roller and contact tip. Cleaned the liner and adjusted wire tension. Completed five test welds at normal settings with no feed interruption. The workstation has been returned to full production.

Failure Cause#

Failure Cause records why a breakdown occurred.
It is required before completing a Breakdown order.
Examples include:
Bearing failure
Electrical overload
Hydraulic hose rupture
Sensor failure
Incorrect machine setup
Lubrication failure
Component wear
Operator damage
Unknown pending further analysis
Accurate failure causes improve:
MTBF analysis
Repeat-failure identification
Preventive-plan improvement
Root-cause reviews
Equipment replacement decisions
Avoid entering a repair action as the failure cause.
For example:
Cause: Bearing wear
Resolution: Replaced bearing and aligned shaft

Checklist#

Maintenance orders can contain checklist steps.
Checklist steps may come from:
A preventive maintenance plan template
Manual order preparation
Additional technician requirements
Examples include:
Isolate electrical supply
Inspect drive belt
Check lubrication level
Replace filter
Test emergency stop
Verify guarding
Run test cycle
Confirm safe return to service
Required checklist items must be completed before the order can be closed.
A checklist creates a consistent and auditable maintenance process.

Checklist Best Practice#

Write one clear action per checklist row.
Avoid:
Check and repair all machine problems.
Use:
Inspect drive belt condition
Check belt tension
Inspect pulley alignment
Replace damaged belt if required
Test machine at operating speed
This makes completion easier to verify.

Parts#

Maintenance orders can contain descriptive part records.
Parts are used to document:
Planned parts
Consumed parts
Replaced parts
Parts not used
Removed component identity
Replacement component identity
Serial information
Actual quantity
Notes
Typical fields may include:
Part Name
Part Code
Unit
Planned Quantity
Actual Quantity
Outcome
Replacement Details
Notes
Fabritec maintenance parts are descriptive records.
They do not automatically:
Reduce inventory
Reserve stock
Create purchase orders
Create procurement requests
Calculate maintenance cost
Every planned part must have a final outcome before the order is completed.
Possible outcomes include:
Consumed
Replaced
Not Used
Returned or another configured final classification

Comments#

Comments support maintenance collaboration around the order.
Use comments for:
Technician updates
Diagnostic findings
Waiting reasons
Production coordination
Spare-part updates
Supervisor instructions
Test results
Shift handover
Comments should not replace the final Resolution.
The Resolution should summarize the completed maintenance outcome.

Attachments#

Attachments allow supporting maintenance files to be stored against the order.
Examples include:
Equipment photographs
Damage images
Inspection reports
Calibration certificates
Supplier service reports
Technical manuals
Wiring diagrams
Test results
Before-and-after evidence
Attachments remain connected to the order for future review.

Activity History#

Maintenance order activity history provides an audit trail of important changes.
History may include:
Order creation
Status changes
Scheduling updates
Assignment changes
Priority changes
Impact changes
Checklist updates
Part updates
Comments
Completion
Cancellation
Activity records allow users to understand what changed, when it changed, and who performed the action.

Completing a Maintenance Order#

Before completing an order, confirm that:
The required maintenance work is finished.
Every required checklist item is complete.
Every planned part has a final outcome.
Actual Start is correct.
Actual End is correct.
Actual End is not in the future.
Actual End is later than Actual Start.
The Resolution has been entered.
Breakdown orders include a Failure Cause.
The workstation has been tested.
The workstation can safely return to production.
To complete an order:
1.
Open the maintenance order.
2.
Review the checklist.
3.
Review part outcomes.
4.
Confirm Actual Start.
5.
Enter Actual End.
6.
Enter the Resolution.
7.
Enter the Failure Cause for a Breakdown.
8.
Confirm the workstation test result.
9.
Select Completed.
10.
Save or confirm the action.
After completion:
The active maintenance window closes.
Workstation availability is restored.
Actual downtime is recorded.
Maintenance KPIs are updated.
The order moves to Completed.
A plan-linked Preventive order updates only its own service baseline.

Complete Example: Preventive Maintenance Order#

Assume the factory has the following workstation:
Automatic Welding Machine
The workstation has an active preventive maintenance plan:
Automatic Welding Machine – 500-Hour Service
The plan reaches its warning threshold and Fabritec creates a Requested preventive order.
The order appears on the Kanban board with:
FieldValue
Order NumberMO26-00003
TypePreventive
StatusRequested
WorkstationAutomatic Welding Machine
PriorityMedium
ImpactReduced Output
Capacity Reduction65%
Estimated Downtime3 hours
The maintenance planner reviews the order.

Description Example#

Perform the 500-hour preventive service on the Automatic Welding Machine. Inspect the wire feeder, drive rollers, welding head, electrical connections, cooling system, emergency stops, and lubrication points. Replace worn consumables where required. The machine may operate at reduced output during preparation but must be stopped during internal inspection.

Checklist Example#

Confirm production handover
Isolate electrical supply
Inspect wire-feed rollers
Inspect welding cable and connectors
Check cooling system
Clean welding head
Lubricate required points
Test emergency stops
Restore electrical supply
Complete test weld
Confirm safe production release

Planned Parts Example#

PartPlanned QuantityOutcome
Contact Tip2To be recorded
Feed Roller1To be recorded
Cleaning Filter1To be recorded
The planner then:
1.
Assigns the order to a maintenance technician.
2.
Sets the Scheduled Start.
3.
Sets the Scheduled End.
4.
Moves the order to Scheduled.
5.
Coordinates the reduced-capacity period with production.
6.
Moves the order to In Progress when work begins.
7.
Records the Actual Start.
8.
Completes the checklist.
9.
Records the actual parts used.
10.
Performs the test weld.
11.
Records the Resolution.
12.
Enters the Actual End.
13.
Completes the order.
After completion:
The order moves to Completed.
Any active capacity-reduction window closes.
The workstation returns to normal capacity.
The plan captures the new service baseline.
The next 500-hour maintenance cycle begins.
The next forecast is recalculated.

Complete Example: Full Stop Breakdown#

Assume the following workstation stops unexpectedly:
CNC Plasma Cutting Machine
The torch-height controller stops responding and the machine cannot continue production.
The operator clicks:
Report Breakdown
The Breakdown order is created with information such as:
FieldValue
TypeBreakdown
WorkstationCNC Plasma Cutting Machine
ImpactFull Stop
PriorityCritical
StatusRequested
Reported ByCurrent User

Breakdown Description Example#

The torch-height controller stopped responding during plate cutting. The machine alarm remained active after restart. The operator checked the visible sensor cable and controller power connection, but the issue continued. The current cutting batch cannot continue.
After submission:
The workstation is marked as Broken.
A Full Stop downtime window opens.
The workstation appears under Down Now.
Its overlapping production capacity is removed.
Maintenance users are notified.
Other workstations sharing the same calendar remain unaffected.
The maintenance team then:
1.
Opens the Breakdown order.
2.
Assigns a technician.
3.
Begins diagnosis.
4.
Records Actual Start.
5.
Moves the order to In Progress.
6.
Inspects the controller, sensor, cable, and power supply.
7.
Replaces the failed sensor cable.
8.
Completes a test cut.
9.
Records the Failure Cause.
10.
Records the Resolution.
11.
Enters Actual End.
12.
Completes the order.

Failure Cause Example#

Torch-height sensor cable failed because of repeated mechanical bending near the connector.

Resolution Example#

Replaced the damaged sensor cable and secured the cable path to reduce repeated bending. Calibrated the torch-height controller and completed three test cuts successfully. The machine has been returned to production.
After completion:
The downtime window closes.
The workstation returns to Idle.
Production capacity becomes available again.
Actual downtime contributes to maintenance KPIs.
The order remains available as breakdown history.

How to Review the Orders Page#

A practical daily review can be completed in the following order:
1.
Review Breakdown and Critical orders first.
2.
Check Requested orders that require assessment.
3.
Review Scheduled work for the current day.
4.
Confirm which orders are In Progress.
5.
Investigate On Hold orders and their blocking reasons.
6.
Confirm Completed work from the previous shift.
7.
Review Full Stop and Reduced Output impacts.
8.
Check whether upcoming maintenance conflicts with production.
9.
Use Calendar or Gantt for schedule coordination.
10.
Assign owners to every active order.

Permissions#

Maintenance Orders are controlled by maintenance permissions.
Relevant permissions include:
View Maintenance Orders — Opens the Orders page and order details.
Manage Maintenance — Creates orders, schedules work, assigns users, updates checklists and parts, changes statuses, and completes maintenance.
Report Maintenance Issue — Reports a workstation breakdown without granting full maintenance-management access.
View Maintenance Plans — Displays plan information connected to Preventive orders.
View Maintenance KPIs — Displays order-related maintenance insights and KPI information.
A user with Report Maintenance Issue permission may report a breakdown but may not be able to:
Edit preventive plans
Schedule orders
Move orders to In Progress
Complete orders
Change maintenance configuration
The interface may hide unavailable actions, but permissions are also enforced when the action is submitted.

Governance Rules#

Every maintenance order applies to one workstation.
Maintenance order numbers must be unique.
Preventive orders require an active maintenance plan assigned to the workstation.
Corrective and Inspection orders do not use preventive plans.
Breakdown orders must be created through Report Breakdown.
Only Preventive completion can reset a preventive service baseline.
Completing one preventive plan does not reset another plan on the same workstation.
Requested preventive orders may be generated when the plan reaches its warning percentage.
Fabritec must not create duplicate active preventive orders for the same plan and workstation.
Scheduled Start and Scheduled End are required before planned maintenance is treated as scheduled.
Scheduling does not mean the work has started.
Actual Start and Actual End must reflect real execution.
Actual End cannot be earlier than Actual Start.
Actual completion cannot be in the future.
Required checklist items must be completed before order completion.
Planned parts must have a final outcome before order completion.
Breakdown completion requires a Failure Cause.
Full Stop maintenance removes only the affected workstation from capacity.
Reduced Output maintenance reduces capacity without fully stopping the workstation.
No Stop maintenance does not remove capacity.
Maintenance downtime is not recorded as an operator coverage gap.
Completed and Cancelled orders are terminal.
Invalid lifecycle transitions are rejected.
Parts are descriptive and do not automatically affect inventory or procurement.
Maintenance history should be preserved instead of deleting completed records.
Workstations must be tested before maintenance orders are completed.

⭐ Best Practices#

Create one order for one clearly defined maintenance requirement.
Select the correct workstation before saving.
Use Preventive only for work connected to an active maintenance plan.
Use Corrective for known repair requirements.
Use Inspection when verification is the primary purpose.
Use Report Breakdown for unplanned workstation failures.
Assign realistic priorities based on urgency and production effect.
Do not use Critical for routine work.
Select the production impact carefully.
Enter a realistic capacity-reduction percentage for Reduced Output work.
Include diagnosis, repair, testing, and restart time in Estimated Downtime.
Write specific maintenance descriptions.
Assign every active order to a responsible user.
Schedule Full Stop maintenance around production commitments.
Use Calendar and Gantt to avoid stopping several critical machines together.
Record Actual Start when work really begins.
Use On Hold when maintenance cannot continue.
Explain the reason for every On Hold order.
Keep checklist steps clear and individually verifiable.
Record actual part outcomes before completion.
Use attachments for inspection evidence and service reports.
Record the technical Failure Cause, not only the repair action.
Write a complete Resolution before closing the order.
Test the workstation under realistic operating conditions.
Complete orders promptly so workload, downtime, and KPIs remain accurate.
Review Requested, In Progress, and On Hold orders during every maintenance meeting.
Preserve order history for future reliability and root-cause analysis.

Modified at 2026-07-27 17:55:44
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