❓ FAQs for the Shipping Section

Below are the most common and expected questions customers raise when learning to manage Shipping operations inside Fabritec.

1️⃣ Why can’t I find my items when creating a new dispatch?

Items will only appear in the Packing List if:

They completed production

They passed QC (if inspection required)

They were accepted into the Shipping Yard

If any step is missing, items will not be selectable for shipping.

2️⃣ Can I ship items directly without going through the Shipping Yard?

No.
Fabritec requires items to enter the Shipping Yard first to ensure:

Accurate yard inventory

Proper traceability

Preventing accidental shipment of unfinished items

3️⃣ What is the difference between Dispatch Number and Shipping Date?

Dispatch Number → Unique reference for the shipment

Shipping Date → Actual date the shipment is recorded or expected to depart

Both appear on packing lists and export documents.

4️⃣ Why is the truck information required?

Truck and driver details ensure:

Compliance with shipping audits

Traceability during transportation

Accurate dispatch documentation

Customer confirmation and delivery verification

Without these fields, the dispatch cannot be saved.

5️⃣ What happens when I save a dispatch?

Once saved:

Items are marked as shipped

They move from yard inventory to dispatch logs

Reports and dashboards update

The dispatch becomes visible in the Shipping table

6️⃣ Can I edit a dispatch after saving it?

Yes — but only administrators or users with the appropriate permissions can edit:

Driver details

Truck information

Delivery notes

Packing list items (adding/removing)

However, editing is restricted after the shipment is finalized or exported.

7️⃣ Why does the system prevent me from adding more quantity than available?

Fabritec validates quantities to prevent:

Over-shipping

Negative yard inventory

Logistic inconsistencies

You can only ship what has been accepted into the yard.

8️⃣ Can multiple dispatches include items from the same project phase?

Yes.
Shipping is flexible and supports:

Multiple dispatches per day

Multiple shipments for the same phase

Partial shipments for large structures

Just ensure quantities remain accurate.

9️⃣ How does the system calculate Net Weight and Gross Weight?

Net Weight = Weight of items added to the dispatch

Gross Weight = Net Weight + Additional truck weight (if applicable)

This helps for weighing bridges, auditing, and compliance.

🔟 Why do some items show “Not Available” during packing selection?

Possible causes:

Items not yet entered into the yard

Already assigned to another dispatch

QC still pending

Stage not fully completed in production

Check Tracking, QC, and Yard entries first.

11️⃣ What documents can I attach in the Delivery Notes tab?

You can upload:

Delivery slips

Customer approvals

Weighbridge receipts

Photos

Signatures

PDFs or images related to the shipment

These attachments become part of the dispatch history.

12️⃣ Can I duplicate or copy a previous dispatch?

Currently, Fabritec does not support auto-duplication of dispatches.
However, you can manually reselect the same items if needed.

13️⃣ Why is my dispatch missing from the Shipping Table?

Check the following:

Filters may be applied

Dispatch date range may hide older records

Dispatch was not saved successfully

Permissions may limit what you can view

Clear filters and reload the page.

14️⃣ Can I export the shipping table?

Yes — exports are available in:

Excel → for logistics planning

PDF → for official documentation and customer communication

Exports include full dispatch information.

15️⃣ How does Shipping connect to Tracking and QC?

Shipping relies directly on:

Tracking → Items must complete all routing stages

QC → Items must pass inspection if required

Shipping Yard → Items must be accepted before dispatch

Each module feeds into Shipping to ensure correct, safe, and traceable dispatch operations.

FAQs for the Shipping

❓ FAQs for the Shipping Section#

1️⃣ Why can’t I find my items when creating a new dispatch?#

2️⃣ Can I ship items directly without going through the Shipping Yard?#

3️⃣ What is the difference between Dispatch Number and Shipping Date?#

4️⃣ Why is the truck information required?#

5️⃣ What happens when I save a dispatch?#

6️⃣ Can I edit a dispatch after saving it?#

7️⃣ Why does the system prevent me from adding more quantity than available?#

8️⃣ Can multiple dispatches include items from the same project phase?#

9️⃣ How does the system calculate Net Weight and Gross Weight?#

🔟 Why do some items show “Not Available” during packing selection?#

11️⃣ What documents can I attach in the Delivery Notes tab?#

12️⃣ Can I duplicate or copy a previous dispatch?#

13️⃣ Why is my dispatch missing from the Shipping Table?#

14️⃣ Can I export the shipping table?#

15️⃣ How does Shipping connect to Tracking and QC?#